Frequently Asked Questions

Find quick answers to common questions about our transportation services.

How do I choose a departure time from the airport?

Departure time from YYC is based on your flight's arrival time.

How do I choose a departure time to travel to the airport?

Please arrive at the airport 2 hours before your scheduled boarding time. It takes approximately 1 hour and 45 minutes to travel between Banff and the Calgary International Airport.

What will happen to my reservation if my flight is delayed?

We monitor your flight's arrival and will arrive when the flight lands.

What will happen to my reservation if my flight is cancelled?

We would reschedule your pickup when you provide a new flight number.

Where can I be picked up/dropped off in Banff?

Anywhere you like. We offer door to door service.

Are the transfers direct or will there be stops along the way?

Stops can be arranged.

Can I pay when boarding the transportation?

We request that you pay the driver directly upon completion of the trip.

Are transfers available to Kananaskis?

Yes. We can take you anywhere in Western Canada.

Do you offer travel between Banff and Jasper during the Winter?

Yes. Pre-booking is required.

Can I bring my sports equipment (skis, snowboards, golf clubs, bikes) on the motor coach?

Yes. Please inform the booking agent when requesting a quote / pick up.

Is my pet allowed to travel with me?

Yes. Pets can travel too. Please inform the booking agent when requesting a quote / pick up.

Can my child/infant sit on my lap?

Please check local/provincial regulations. We are unable to provide infant or booster seats.

How can I tip my driver?

All our drivers have mobile POS terminals and have a gratuity option. Thanks for Tipping.

Will I be charged in Canadian Dollars or United States Dollars?

All charges are in CAD.

FAQs

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Tailor-made travel solutions for every occasion. We can move you and your team, no group too large, no trip too small.

  • Local Expertise
  • Affordable Pricing
  • Safety and Reliability
  • YYC Meet & Greet Service
  • Pet-Friendly Rides
  • Last Minute Transportation